Privacy Policy

This Privacy Policy explains how TM-REGISTER (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our website, Trademark Registration Assessment, passwordless customer portal, renewal-assistance workflow, monitoring services, attorney products, representative application forms, contact forms, and related services (collectively, the “Services”).

1. Information We Collect

Depending on the Service you use, we may collect:

• Contact and account information: name, email address, telephone number, mailing address, company, customer identifiers, and communication preferences.
• Trademark and assessment information: proposed marks, serial or registration numbers, International Classes, goods or services descriptions, target languages or markets, comments, and related USPTO information.
• Renewal and monitoring information: registrations selected for assistance or monitoring, status information, deadlines, and requested services.
• Purchase and subscription information: product, quantity, payment status, external transaction or subscription identifiers, credit balances, and fulfillment history. Payment-card credentials are handled by the applicable payment provider rather than stored directly by TM-REGISTER.
• Communications and notes: messages submitted through forms or the TM-REGISTER AI Assistant, customer-service communications, and authorized internal notes.
• Representative application information: information submitted when you apply to become an independent sales representative, including contact details, employment and sales experience, LinkedIn profile, markets or territories, application responses, and any resume you choose to upload.
• Technical, analytics, and advertising information: IP address, browser and device information, user agent, timestamps, referring URLs, pages viewed, website interactions, session information, advertising or campaign identifiers, queue and processing logs, and security or error events. We may collect this information through cookies, pixels, server-side integrations, and similar technologies.

2. AI-Assisted Processing

The Trademark Registration Assessment and the public TM-REGISTER AI Assistant use automated and AI-assisted processing. Assessment information, selected USPTO records, and questions submitted to the AI Assistant may be transmitted to an AI service provider to generate the requested analysis or informational response. The public AI Assistant is designed to answer questions about TM-REGISTER products, pricing, website navigation, and general trademark-lifecycle information; it does not have access to your private customer account or payment-card details.

AI output can be incomplete or inaccurate and is not a legal opinion. Do not submit trade secrets, attorney-client privileged material, passwords, Social Security numbers, full payment-card information, highly sensitive personal information, or information you are not authorized to provide. TM-REGISTER may retain limited AI Assistant session history, question/answer content, and usage metadata for support, security, abuse prevention, quality control, troubleshooting, service improvement, and cost monitoring. Authorized TM-REGISTER personnel may review retained AI Assistant conversations for those purposes. Session history is subject to the retention controls described below.

3. How We Use Information

We may use information to:

• Provide, secure, administer, and improve the Services.
• Create customer accounts, issue passwordless access links, manage credits, and fulfill purchases.
• Generate and deliver trademark assessments, reports, alerts, exports, and other requested outputs.
• Process renewal-assistance requests and route them to an independent attorney or law firm when requested.
• Operate monitoring, subscription, attorney-lead, support, billing, email, and administrative workflows.
• Evaluate independent sales representative applications, contact promising applicants, administer recruiting decisions, and maintain related application records.
• Detect fraud, abuse, duplicate submissions, technical failures, and security incidents.
• Comply with legal obligations, enforce agreements, and protect the rights and safety of TM-REGISTER and others.

4. How We Share Information

We do not sell personal information for monetary consideration. We may disclose certain online activity, device, advertising, and hashed identifier information to advertising and measurement providers as described in this Policy. Depending on applicable law, some of these activities may be considered “sharing,” “targeted advertising,” or similar regulated activity even though TM-REGISTER does not receive money in exchange for the information. We may also disclose information to:

• Independent attorneys or law firms: when you request renewal assistance or another attorney-related service.
• Service providers: providers supporting hosting, data storage, email delivery, payment processing, security, analytics, advertising and advertising measurement, customer support, and AI-assisted processing.
• Professional advisers and authorities: when reasonably necessary for legal, accounting, security, compliance, or dispute-resolution purposes.
• Business successors: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.

USPTO trademark records are public government records. TM-REGISTER may organize, analyze, display, or distribute public trademark information independently of information submitted directly by a user.

5. Payments

Payments are processed by third-party payment providers such as PayPal. Those providers collect and process payment information under their own terms and privacy policies. TM-REGISTER may receive transaction, payer, product, subscription, refund, and status information needed to reconcile and fulfill a purchase.

6. Cookies, Analytics, Advertising, Sessions, and Passwordless Access

We use cookies, pixels, server-side integrations, and similar technologies to operate and secure the Services, maintain sessions, prevent duplicate submissions, authenticate passwordless customer sessions, measure website activity, understand advertising performance, and attribute conversions.

We may use advertising and measurement services, including Meta Business Tools such as the Meta Pixel and Conversions API. These technologies may transmit information about website visits and interactions, advertising attribution, purchases or other conversion events, IP address, browser or device information, and hashed identifiers such as an email address when available. Advertising providers may process this information according to their own terms and privacy policies.

Where required by applicable law, we will obtain consent before using non-essential advertising or analytics technologies. Browser settings, device settings, and advertising-platform controls may also provide choices regarding cookies and advertising.

We also use cookies or similar session technologies necessary to operate secure forms, prevent duplicate submissions, authenticate passwordless customer sessions, and protect against unauthorized requests. One-time access links should not be forwarded. We may store hashed versions of access tokens and related expiration or use status.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain transaction and operational records, support retries and troubleshooting, prevent fraud, resolve disputes, and meet legal or accounting requirements. Retention periods may vary by record type. Representative applications and resumes may be retained for recruiting, audit, and future opportunity purposes unless deletion is requested and retention is not otherwise required. Public USPTO information may remain in our datasets even after customer-specific information is deleted.

8. Security

We use administrative, technical, and organizational safeguards intended to protect information, including authenticated APIs, access controls, secure sessions, token hashing, queue locking, and encrypted network connections where supported. No system or transmission method is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of customer information, subject to verification, applicable law, public-record status, contractual obligations, fraud-prevention needs, and required retention. You may also request that we stop non-essential promotional communications. Service, payment, security, and transactional messages may still be sent when necessary.

You may also contact us regarding privacy choices associated with advertising or analytics technologies. Where required by applicable law, we will honor applicable rights to opt out of certain targeted advertising, sharing, or similar processing.

10. Children’s Privacy

The Services are intended for adults and business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted information.

11. International Processing

Information may be processed in the United States or other locations where our service providers operate. Users outside the United States are responsible for determining whether use of the Services is appropriate under applicable local requirements.

12. Third-Party Sites and Services

The Services may link to PayPal, USPTO resources, attorney websites, or other third-party services. Their privacy practices are governed by their own policies, and TM-REGISTER is not responsible for those practices.

13. Changes to This Policy

We may update this Privacy Policy as the Services change. We will revise the “Last updated” date when a material update is published. Continued use after an update is subject to the revised policy.

14. Contact Us

Questions or privacy requests may be sent to sales@tm-register.com.